This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

problemsolving skills to anticipate and respond to typical issues and challenges for onsite registration

literacy skills to interpret a range of event documentation and record standard information on preformatted documents

numeracy skills to check attendee numbers and record financial details for registrations

The following knowledge must be assessed as part of this unit

context and reasons for a comprehensive and accurate onsite registration system

use and characteristics of materials and equipment used for event registration in the relevant industry context

typical registration procedures for a range of events

safe work practices particularly in relation to bending lifting and carrying items used at registration desks

safety and risk issues associated with the gathering or movement of large numbers of people

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

knowledge of registration procedures as they apply to a range of event styles

ability to prepare registration materials set up a registration area and efficiently and accurately process registrations

provision of registration services to clients within typical workplace time constraints

demonstration of skills through coordination of onsite registrations for an event

Context of and specific resources for assessment

Assessment must ensure

use of industrycurrent registration materials and equipment including a fully equipped and operational registration desk

operationally realistic ratios of registration staff to clients

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the candidate processing registrations at an event

review of registration documentation prepared by the candidate

written and oral questioning or interview to test knowledge of registration procedures and materials

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SITXEVTB Process and monitor event registrations

SITXEVT003B Process and monitor event registrations.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role

Registration materials and equipment may include:

Resources to address on-site contingencies may include:

Prearranged agreements may relate to:

Safety and access requirements may relate to:

Registration details may include:

Registration discrepancies may include: